This text shows how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated exactly the same way every time. In order for the process-orientated organization of the 21st century to be successful in this area of change, companies need to move into action. This book shows that superior processes will have to incorporate a built-in ability to thrive on change. The key to excellent processes lies in the the ability to inject continous innovation into the process design. It is no longer enough to inject innovation only at the design stage, which leaves the execution as mechanical. This text provides perspectives and approaches for helping companies compete in today's changing environment and pulls together the critical concepts of process improvement, e-commerce, and innovation into a single framework